When you receive your beautiful item an instruction card will be placed inside your parcel please read this carefully.
Below are the instructions if you have any questions or concerns please reach out via our contact page.
If instructions below are not followed this will void return.
Follow our instructions below
Step 1: Inspect stone in casing DO NOT open or break seal.
Step 2: If you are dissatisfied with the item and need further inspection please reach out via email or the website before breaking the seal.
Returns will be accepted within 3 days of receiving the stone if the care instructions are followed for a full refund buyers expense to return.
Please use Australia post express with tracking when shipping
We require you to add shipping insurance onto the postage at your own expense for the price of the stone you received.
