Return Policy

Return Policy

Thank you for your purchase. We want you to be fully satisfied with your stone. To ensure eligibility for a return, please follow the steps below carefully. Failure to follow these instructions will void the return policy.

Step One: Upon Receiving Your Stone

  • Your parcel will include an instruction card — please read this thoroughly before handling the item.

  • Inspect the stone carefully while it remains inside the sealed casing.

  • Do NOT open or break the seal.

If you have any questions or concerns, contact us immediately via our Contact Page or email.

Step Two: If You’re Dissatisfied

  • You may inspect the stone only through the casing.

  • If you are unhappy with the stone and require a closer inspection, you must contact us first — either by email or through our website — before breaking the seal.

  • Returns are accepted within 3 days of delivery, provided:

    • The seal is unbroken.

    • The stone is returned in its original condition.

    • All care and return instructions have been followed.

  • The return shipping cost is the buyer’s responsibility.

Step Three: Returning the Stone

  • Use Australia Post Express with tracking to return your item.

  • Shipping insurance is required for the full value of the stone. This must be purchased at your own expense.

  • We are not responsible for lost or damaged returns that are not insured.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, a full refund will be issued to your original payment method.